PRIVACY POLICY
Last Updated: August 18, 2026
Coastline Home Repair ("Coastline Home Repair," "Coastline," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when using our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
By using the Coastline Home Repair website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
Information You Provide Directly
When you submit a contact form, request an estimate, schedule a service, or otherwise contact us, we may collect:
• Name
• Phone number
• Email address
• Property address
• Mailing address, if provided
• Details about your repair or service request
• Preferred service dates or times
• Information about your property
• Photographs or videos you voluntarily submit
• Any other information you choose to provide
Please do not submit sensitive personal information through our website unless we specifically request it.
Automatically Collected Information
When you visit our website, certain information may automatically be collected through your browser or device, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information
• Information about how you interact with our website
This information is generally used for website functionality, security, analytics, and improving our services.
2. How We Use Your Information
We may use the information we collect to:
• Respond to questions and service inquiries;
• Contact you regarding requested services;
• Prepare or provide estimates;
• Schedule appointments or service calls;
• Communicate regarding an existing project;
• Provide and manage services;
• Process payments, when applicable;
• Send service-related communications;
• Improve our website and customer experience;
• Understand website traffic and usage;
• Maintain website security;
• Prevent fraud, misuse, or unauthorized activity;
• Maintain business records; and
• Comply with applicable laws and legal obligations.
We will not use information submitted through our website for purposes unrelated to our business operations without a lawful basis or your consent when consent is required.
3. Communications and Marketing
If you provide your contact information, Coastline Home Repair may use it to respond to your inquiry or communicate with you about services you have requested.
If you separately choose to receive marketing communications from us, you may unsubscribe from promotional emails or other marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us directly.
You may continue to receive non-promotional communications that are necessary to provide services you have requested, such as appointment confirmations, project updates, invoices, or other service-related messages.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may help us:
• Keep the website functioning properly;
• Remember certain preferences;
• Understand how visitors use the website;
• Measure website performance;
• Improve website content and functionality; and
• Understand the effectiveness of marketing efforts.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Analytics and Website Services
We may use third-party services to help us understand website traffic, improve website performance, or measure marketing effectiveness.
These providers may collect information about your interaction with our website in accordance with their own privacy policies.
Examples may include website analytics, advertising, hosting, scheduling, payment-processing, customer-management, or communication platforms.
We encourage you to review the privacy policies of third-party services when applicable.
6. Information Sharing
Coastline Home Repair does not sell your personal information.
We may share information when reasonably necessary to operate our business, provide requested services, or comply with legal obligations.
For example, we may share information with:
• Employees and authorized representatives;
• Contractors or subcontractors working on your project;
• Service providers who assist with website hosting, technology, scheduling, communications, payments, or business operations;
• Professional advisors, such as attorneys, accountants, or insurance providers;
• Government agencies or authorities when legally required; and
• Other parties when necessary to protect our rights, property, customers, employees, or the public.
We do not authorize third parties to use your personal information for purposes unrelated to the services they provide to Coastline Home Repair, except as otherwise permitted or required by law.
7. Service Providers
We may use third-party companies to help operate our business and website.
These providers may have access to personal information only to the extent reasonably necessary to perform services on our behalf.
Examples may include:
• Website hosting providers;
• Email and communication platforms;
• Scheduling software;
• Payment processors;
• Customer relationship management systems;
• Analytics providers;
• Cloud storage providers; and
• Marketing platforms.
These providers may maintain their own privacy policies governing their handling of information.
8. Payment Information
If you make a payment through a third-party payment processor, your payment information may be collected and processed directly by that provider.
Coastline Home Repair generally does not need to store your complete credit or debit card number.
Payment processors may collect information such as payment card details, billing information, transaction information, and other information necessary to process your payment.
Their use of your information is governed by their applicable privacy policies and terms.
9. Property Information and Photographs
Because Coastline Home Repair provides home repair and related services, customers may voluntarily provide information about their property, including photographs or videos.
This information may be used to:
• Evaluate a service request;
• Prepare an estimate;
• Plan or perform work;
• Document project conditions;
• Communicate with customers;
• Maintain project records; and
• Resolve questions or disputes regarding services.
Coastline Home Repair will not intentionally use identifiable customer property photographs for public marketing purposes without appropriate authorization.
10. Children's Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If you believe a child has provided personal information to us through the website, please contact us so we can take appropriate steps.
11. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You acknowledge that information transmitted over the internet may carry inherent security risks.
12. Data Retention
We may retain personal information for as long as reasonably necessary to:
• Provide requested services;
• Maintain customer and business records;
• Complete transactions;
• Resolve disputes;
• Enforce agreements;
• Meet accounting, tax, legal, regulatory, or insurance requirements; and
• Protect our legitimate business interests.
When information is no longer reasonably necessary, we may delete or securely dispose of it in accordance with our business practices and applicable law.
13. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Opt out of certain marketing communications;
• Ask questions about how your information is used; and
• Exercise other rights provided by applicable law.
To make a privacy-related request, please contact us using the information provided below.
We may need to verify your identity before completing certain requests.
14. Do Not Track Signals
Some web browsers offer a "Do Not Track" setting.
Because there is currently no universally accepted standard for responding to these signals, our website may not respond to every browser-based Do Not Track request.
15. Third-Party Links
Our website may contain links to third-party websites, applications, social media pages, or other services.
Coastline Home Repair is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party website you visit.
16. Social Media
Coastline Home Repair may maintain social media accounts or provide links to social media platforms through our website.
If you interact with us through a social media platform, your activity may also be governed by that platform's privacy policy and terms of service.
Information you publicly post on social media may be visible to others.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.
When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.
Your continued use of the website after an updated Privacy Policy is posted constitutes acceptance of the revised policy to the extent permitted by applicable law.
18. Contact Us
If you have questions about this Privacy Policy or how Coastline Home Repair handles personal information, please contact us:
Coastline Home Repair
160 Wetlands Industrial Drive
Conway, SC 29526
Phone: 843-877-6726
Email: Office@CoastlineHomerepair.com
Website: Coastlinehomerepair.com